INNERSPACISM – Custom Order and Design Terms & Conditions

By placing a custom order with INNERSPACISM, you acknowledge and agree to the following terms and conditions:

1. Order Acknowledgment

All INNERSPACISM pieces are handmade and custom-designed to order. By placing your order and submitting your deposit, you consent to these terms and understand that your item will be crafted specifically for you.

Our standard production time is 2–4 weeks from the date of order placement. Once your order has been confirmed and payment received, no free alterations will be made to the agreed-upon design unless otherwise discussed and approved in writing.

INNERSPACISM reserves the right to accept or decline any custom order or request for alterations.

2. Refunds and Returns

Due to the custom nature of our work, all sales are final. Refunds will not be issued for the following reasons:

  • You no longer wish to proceed with the order.

  • You request to cancel the order while it is still within the agreed lead time.

  • You change your mind or second-guess the approved design.

If your custom piece arrives defective or damaged, please contact our support team at customerservice@innerspacism.com within 30 days of delivery. We will gladly assist in resolving the issue or issue a refund when appropriate. After 30 days, INNERSPACISM is not responsible for correcting or replacing the order.

3. Alterations to Design

We take pride in collaborating closely with our clients throughout the design process. However, once the design, measurements, and cost have been finalized and your order placed, your piece is non-refundable and cannot be returned or exchanged.

In the event that design modifications are required, INNERSPACISM will review and, if approved, issue a new agreement reflecting the updated design, measurements, and pricing. Any alterations may incur additional costs.

INNERSPACISM reserves the right to accept or deny any alteration requests.

4. Design Ownership

All custom designs created by INNERSPACISM are the exclusive property of INNERSPACISM. These designs may not be replicated, reproduced, or manufactured by any other individual or company without express written consent.

5. Craftsmanship Disclaimer

Each INNERSPACISM piece is individually handcrafted, not machine-made. While we strive for precision and excellence, natural variations are inherent to the handmade process. These subtle differences are part of what makes each piece unique.

6. Furniture Care

Our furniture is crafted from raw steel, finished with either a powder coating or a natural, unpolished finish.
To preserve the longevity and appearance of your piece:

  • Keep your furniture away from water and moisture to prevent rusting.

  • If rust occurs, gently sand the affected area, wipe with acetone, and re-seal using a protective metal finish such as polyurethane.

  • Powder coating services are available for an additional cost if desired.

7. Installation and Hanging

INNERSPACISM does not currently offer hanging or installation services. We strongly recommend hiring a qualified professional to ensure your piece is installed safely and correctly.

8. Customer Support

If you experience any issues with your furniture, please contact us at customerservice@innerspacism.com. Our team is dedicated to assisting you and resolving any concerns promptly.